Bytown Cat Hospital
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Merivale Cat Hospital
[email protected]

The Cat Hospitals: Ottawa, ON
What greater gift than the love of a cat? ​Charles Dickens​​

How to order your cat's prescription food

March 27, 2020

Food Delivery Service

  • Our delivery charge is $7 and we can deliver to Ottawa, Kanata, Orleans, and Barrhaven.
  • Deliveries are every Wednesday and Saturday between 9 AM and 12 PM.
  • Your order will be left at your door and we'll knock or ring your doorbell to let you know it has arrived. If you live in a building with restricted access, we'll make arrangements with you.
  • We can also deliver some medications, contact us for details.
  • We cannot be responsible for stolen or damaged delivery items or spoilage due to weather conditions.
  • We reserve the right to limit quantities.
  • Fill out our online delivery form (below) and a team member will contact you.
Our guidelines for purchasing cat food
  • We have been receiving regular shipments of prescription cat food but our suppliers are restricting how much each hospital can order at a time. For the time being, we are limiting purchases to 1 item of dry food and 1 case of canned food. This will help ensure food is available for everyone, there is no need to stockpile.
  • To lessen the strain on our hard-working team, please use our online food order forms on the right side of this page. A member of our team will call you to confirm availability of your food and arrange payment. Do not come directly to the hospital without ordering in advance. As is the case for most veterinary hospitals across the country, access to our hospital is restricted. If you arrive without contacting us, we may not have what you need, or you may have to wait until our team can serve you. We will be giving first priority to clients requesting food by ordering online as this is the most efficient way for us to address everyone’s needs.
  • If we do not have your food in stock, we will offer to reserve food for you once it comes back in stock and notify you when it is available.
  • Our supplier has suspended returns for the time being so we regret we are unable to accept food for refund until further notice.
  • You will be asked to pay by credit card over the telephone in advance. When you arrive at the hospital, call us and we will tell you how to pick up your order.
  • If you are in isolation or quarantine, someone else must pick up the food for you. If this isn't possible, worry no longer!  We have a food delivery service.
  • If your cat’s usual prescription food is not available, our team can help with possible substitutions. We can also consult a veterinary nutritionist for suitable home-made diet recipes. Cats have very specific nutritional needs and most recipes found online are not balanced so please consult us before trying a recipe for your cat.
Order food from Bytown Cat Hospital
Order food from Merivale Cat Hospital